Do you want to be part of a dynamic team and add value to an amazing organization?
The Bradford Exchange is global direct to consumer product marketing organization.
We are hiring an IT Service Desk Technician!
This role will provide day-to-day support for the end user personal computing community for all areas within BGE. Provide support and troubleshooting for the desktop environment, manage communication between BGE and the helpdesk vendors and identify areas for improvment. Maintain software and OS patching across the enterprise.
What you get to do each day includes:
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver desktop service levels.
Perform hands-on fixes at the desktop level, including software installation and upgrade, hardware installation, file backups and recovery, and systems and applications configuration. Perform preventative maintenance, including workstations, printers, and peripherals checking and cleaning.
Reinforce SLAs to manage end-user expectations.
Assists employees in the offices outside of Niles and Bensenville, including Jacksonville, FL, Fairfield, OH, Oxford, Canada, Australia, and China offices with desktop and laptop support.
What you can expect:
The Bradford Exchange is an Equal Opportunity Employer.