The Bradford Hammacher Group

IT Service Desk Technician I

Job Locations US-IL-Niles
Full-time Position
FLSA Status


Do you want to be part of a dynamic team and add value to an amazing organization?

The Bradford Exchange is global direct to consumer product marketing organization.

We are hiring an IT Service Desk Technician!


This role will provide day-to-day support for the end user personal computing community for all areas within BGE. Provide support and troubleshooting for the desktop environment, manage communication between BGE and the helpdesk vendors and identify areas for improvment. Maintain software and OS patching across the enterprise.


What you get to do each day includes:

  • Provide day-to-day support for the end user community, manage communication between BGE & the Help Desk vendors, and identify areas of improvement.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems, alert management to emerging trends in incidents, assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
  • Provide on-call availability up to 10 weeks per year.  
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver desktop service levels.

  • Perform hands-on fixes at the desktop level, including software installation and upgrade, hardware installation, file backups and recovery, and systems and applications configuration.  Perform preventative maintenance, including workstations, printers, and peripherals checking and cleaning.

  • Reinforce SLAs to manage end-user expectations.

  • Assists employees in the offices outside of Niles and Bensenville, including Jacksonville, FL, Fairfield, OH, Oxford, Canada, Australia, and China offices with desktop and laptop support.


  • Bachelors degree in Computer Science, Information Technology or related field, or equivalent experience
  • 2-3 years IT work experience preferably in desk top and/or server support
  • Experience with equipment and software standards, procedures and procurement.
  • Excellent communication skills-both written and verbal.
  • Familiarity with fundamental priciples of ITIL (required) and IT Service Management Principles.
  • HDI Help Desk certification.

What you can expect:

  • A competitive compensation plan and great benefits.
  • Our company is wholly owned by our employees though an Employee Stock Ownership Plan (ESOP) that allows you to not only derive the benefits of working as an employee at The Bradford Exchange, but also gain the benefits of being an owner. 
  • We also offer: A Business Casual Work Environment, Comprehensive Health Benefits, Paid Time Off (PTO) Program, Employee Referral Bonus, 401(k), Profit Sharing, Tuition Reimbursement and Professional Development Programs, Subsidized Cafeteria, On-site Fitness Center, Product Discounts and more!

The Bradford Exchange is an Equal Opportunity Employer.


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